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2nd
Customer Experience Summit
March
22-24, 2010
Trump
International Beach Resort
Miami,
FL
The
Customer Experience Summit will present an opportunity to leverage and enhance
the mechanisms, tools and metrics to enhance a company’s cost effectiveness of
pursuing customer centric initiative, accomplish more with fewer resources and
formulate ideas on how to generate a higher level of revenue and customer
satisfaction.
CRMA members receive 20% off the Gold Package by mentioning the code CESCRMA4. Register online at www.customerexperiencesummit.com. You can also register by calling Dave Finkel at 1-646-253-5520 or by emailing dave.finkel@iqpc.com.
CRM/CEM Consultant Spotlight
Paul Ward is a globally active management consultant and executive trainer, focusing primarily on the interdisciplinary management practice of customer experience management (CEM). His expertise is in business model design, positioning, customer strategy development, CRM, and customer analytics, all within a global context.
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